SUPPORT

How do I track my DROS?

After your purchase, your transaction appears in the app under "My DROS." California law requires a 10-day waiting period for all firearm purchases. Your status will update through these stages:

• Pending — DROS submitted to CA DOJ
• DOJ Approved — Background check cleared
• Ready for Pickup — Waiting period complete, come pick up your firearm
• Completed — Firearm delivered to you

You will receive push notifications when your status changes.

What features does the app offer?

• DROS Tracking — Real-time status of your firearm transactions
• Appointments — Schedule pickups, PPT transfers, gunsmithing, training, and FSC tests
• AI Legal Assistant — Answers about California firearms law (informational only, not legal advice)
• FSC Wallet — Securely store your Firearm Safety Certificate number on your device
• Push Notifications — Get alerted when your DROS status changes

How do I delete my account?

Open the app, go to Profile, and tap Delete Account. This permanently removes your account and all associated data. You can also request deletion by emailing [email protected].

I found a bug or have a problem

Please email [email protected] with:

• Your device model (e.g., iPhone 15, Samsung Galaxy S24)
• Your operating system version
• A description of the issue
• Screenshots if possible